As care providers for vulnerable seniors, we understand how important it is to offer the very highest standards of care to our clients. We aim is to provide a single solution to care requirements, simplifying the process of finding the compassionate, expert care your loved one needs to thrive.
Because of Covid, there's been a 14 day quarantine upon admission. I can visit at my mom's window, Facetime, or by cellphone. It's difficult at best as the wifi isn't the strongest to withstand the number of devices I'm sure are being activated. We purchased a prepaid phone for my mom while she's there in isolation. It's not ideal, but we need to do it. Period.
Inglemoor was my first choice based on recommendations from others with first hand experience and because it was the only recommended facility that had 5 stars in all categories from CMS. Inglemoor exceeded my expectations. The facility was consistently very clean, tidy and organized. The staff - from the nurses (special shout-out to KC and AJ!), assistants, physical and occupational therapy, food, directors and assistant directors, and doctors - were welcoming, friendly, always well-informed of what was going on, went out of their way to be helpful, provide answers and was so supportive and patient during an extremely difficult time. There was a consistent and predictable schedule of daily care (ie, check-in's, hygiene, room maintenance, PT & OT, medicine, and meals). Indicative of the care Ingelmoor shows is that even though check-in was after lunch, the staff had a sandwich and drink set aside just in case (and then checked the kitchen to see if there was an extra hot meal). And even though check-out was (technically) before lunch, I was so pleasantly surprised when they provided a hot lunch as I was finishing up the check-out paperwork (I didn't even make a special request - it just showed up). It's these little things that show care for their patient is more important than the profit "lost" by providing 2 extra meals. The discharge nurse took her time and was very patient as we went through the all the new medications and schedule (and was very patient when I called back after checkout to clarify something). Every aspect of the process - from checking in, staying, checking out and billing - was seamless and easy. What makes Inglemoor stand out is that it has a culture of everyone taking pride in doing their jobs well and truly caring about the residents and their family members, which was said to me by so many of the staff when I thanked them. Inglemoor is a wonderful example what is meant by "it takes a village."
Eddie Hernandez
May 15, 2024
The majority of the nurses and aides are very attentive and awesome! It’s normal to have a few that aren’t! We had a great experience while our mom was there for three weeks. Gwen at the front desk and the others (we didn’t get their names) were so sweet and welcoming. Latisha and Jo Jo (nurses) were absolutely awesome! Yvonne and Monique (aides) were the best. We appreciate each and every one of you! We recommend Inglemoor!
Joey Ernst
March 26, 2024
This is by far the best place for seniors that I have ever experience all the staff are wonderful and very professional….I recommend this place for everyone who wants their family members and friends to get the best care possible.
JoAnnie Valentin
March 26, 2024
I can’t say enough positive things about Ingmoor and the staff. The facility is bright, clean and happy.
Ellen LeVine
March 11, 2024
We had the most positive experience. The property is immaculately maintained and the staff is caring and efficient. Kudos to Helyne who welcomed us to Amy as our social worker to Issy in rehab. They are all as good as it gets.
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